Optimum | Equipment Return Instructions (2024)

FAQs

How do I send my equipment back to Optimum? ›

Disconnect the equipment being returned and put it in a box along with any remotes or power cords provided by Optimum. Start your return. Sign in and go to My Orders. Next to the equipment you'd like to return, select Return item and follow the on-screen instructions.

To receive a refund of the purchase price (less any discounts or rebates) or to exchange a phone, purchased in an Optimum Mobile store, return your phone in its original package with all original contents undamaged and in good working condition along with the receipt, to any Optimum Mobile store within 21 days of the ...

Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum.

Please be sure to factory reset your device to delete any stored information before bringing it to a store. After 14 days, devices are not eligible for return or refund. Only devices purchased directly from Optimum can be returned to an Optimum store.

Yes, account holders can let another person take ownership of an existing account. Both the current and the new owner must authorize an ownership transfer.

One nice thing about our plan is that it is risk-free. That means you can cancel your service at any time without fees or penalties. Our Optimum Mobile team is just a phone call away. To cancel your service, you must call us at 866-200-7186 or dial 611 from your Optimum Mobile phone.

Please call 855-267-8468 to speak to an Optimum representative.

Any PC Optimum Points® earned as part of the original purchase will be deducted from the account associated with the PC Optimum® Member's card number that was used for the original purchase (whether or not the PC Optimum Card® is presented at the time of return and/or exchange).

Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.

Call customer service at (866) 218-3025 and try to ask about other deals or ways they can help you lower your bill. Believe it or not, big companies, even Optimum, have a customer retention department whose job it is to keep customers loyal to the company.

What is the money back guarantee for Optimum? ›

The Optimum Mobile Connect with Confidence Guarantee is a 60-day money-back guarantee for both Optimum Mobile and Internet services. If you're not satisfied within 60 days, you can get a full refund, no questions asked. We will even cover your activation costs with your new mobile provider, up to $25.

How to close an Optimum account? Call the support team at 855-276-5255. You also have the option to close the account via the MyMobile app or the live chat support team. The customer agent in every method will ask for your account details for verification, after which they'll cancel the same.

It's important to you-and us-that you have the right equipment for your service level and for every situation. Here's what you need to know about modems. As a new Optimum Internet customer, you have the choice of using an Optimum provided modem or buying your own.