| | dunhill76 Member 2018-Oct-15 12:47 pm CM registering/ Router init failedAltice one box showed this message for 4 hours yesterday and currently 3 hours today. TV is pixelated and stuttering phone and internet not working. Everything has been fine for 4 months. Any ideas? |
· actions · 2018-Oct-15 12:47 pm · |
TheLeak3r
join:2017-06-25
united state | TheLeak3r Member 2018-Oct-15 12:55 pm Could be signal related as no service is working good for you. Did you try the obvious of unplugging box and wait 30 seconds and plug back in?
Best is to call for support, seeing this is a new animal most of us don't have it so troubleshooting isn't easy. Unless one of the "employee" anons want to help out.
Other wise give a call, you might need a service call. |
· actions · 2018-Oct-15 12:55 pm · |
| | dunhill76 Member 2018-Oct-15 1:40 pm Yeah I’ve been playing the power cycle game hoping to get lucky like I did yesterday. |
· actions · 2018-Oct-15 1:40 pm · |
limegrass69
No Whammies
join:2008-05-28
| 
limegrass69 Member 2018-Oct-15 3:06 pm If you've done all of the basic troubleshooting steps and still experience problems, you should get a service call. There's no reason why you should not get the service you pay for. |
· actions · 2018-Oct-15 3:06 pm · |
| | dunhill76 Member 2018-Oct-15 3:53 pm Oh don’t worry they were nice enough to give me a 10 hour window tomorrow so I need to take the day off. Either that or wait for Thursday night. |
· actions · 2018-Oct-15 3:53 pm · |
| | Anon3a07b Anon 2018-Oct-15 4:37 pm That’s nice of them. Maybe they will charge you for the tc as well. |
· actions · 2018-Oct-15 4:37 pm · |
| | dunhill76 Member 2018-Oct-15 4:57 pm I dare not get that lucky. Wishing upon a star. |
· actions · 2018-Oct-15 4:57 pm · |
| frdrizzt
join:2008-05-03
Ronkonkoma, NY | frdrizzt to dunhill76
Member 2018-Oct-15 8:04 pm to dunhill76How are your signal levels? Go to »:/192.168.100.1 and post the downstream/upstream levels. |
· actions · 2018-Oct-15 8:04 pm · |
| | Anona52aa Anon 2018-Oct-16 12:13 am said by frdrizzt:How are your signal levels? Go to »:/192.168.100.1 and post the downstream/upstream levels. The sh*tty Broadcom version of that page is next to useless. Same as on the DPQ3925/3212 modems. |
· actions · 2018-Oct-16 12:13 am · |
TheLeak3r
join:2017-06-25
united state | TheLeak3r Member 2018-Oct-16 5:10 am said by Anona52aa :said by frdrizzt:How are your signal levels? Go to »:/192.168.100.1 and post the downstream/upstream levels. The sh*tty Broadcom version of that page is next to useless. Same as on the DPQ3925/3212 modems. The DPQs webpage shows signals, which is all you need.
Shows the same info as a Arris Modem. |
· actions · 2018-Oct-16 5:10 am · |
| ryan2011
join:2011-11-29
Holbrook, NY | ryan2011 Member 2018-Oct-16 10:36 am There's a bug with the Altice One stats page, it only displays the upstream signal levels. |
· actions · 2018-Oct-16 10:36 am · |
| | dunhill76 to frdrizzt
Member 2018-Oct-16 8:10 pm to frdrizztDownstream is blank. Upstream channel 90: 48.3 dBmV |
· actions · 2018-Oct-16 8:10 pm · |
| dunhill76 | dunhill76 Member 2018-Oct-16 8:11 pm Oh and they were nice enough to call me at 5:30 to tell me they weren’t coming today. |
· actions · 2018-Oct-16 8:11 pm · |
| ryan2011
join:2011-11-29
Holbrook, NY | ryan2011 Member 2018-Oct-16 8:26 pm said by dunhill76:Oh and they were nice enough to call me at 5:30 to tell me they weren’t coming today. That’s like standard operating procedure now, they almost never show for the first appointment. |
· actions · 2018-Oct-16 8:26 pm · |
| | dunhill76 Member 2018-Oct-16 8:31 pm No other option in the town of Brookhaven so there is no recourse. 6 years ago the Verizon trucks would have been rolling to me already. |
· actions · 2018-Oct-16 8:31 pm · |
| | Anon15675 Anon 2018-Oct-17 4:27 pm This is a very relatable conversation |
· actions · 2018-Oct-17 4:27 pm · |
| Anon15675 | Anon15675 to dunhill76
Anon 2018-Oct-17 4:31 pm to dunhill76Not that it’s any help but I’m having the same problem |
· actions · 2018-Oct-17 4:31 pm · |
| | Anond4b41 to dunhill76
Anon 2018-Oct-17 4:36 pm to dunhill76
said by dunhill76:No other option in the town of Brookhaven so there is no recourse. 6 years ago the Verizon trucks would have been rolling to me already. we have the lines, just not taps, that's for Islip.. the FIOS fiber was put in years ago.. I watched them.. |
· actions · 2018-Oct-17 4:36 pm · |
| | dunhill76 Member 2018-Oct-17 7:24 pm So today’s fiasco is that the tech is running behind and should be here closer to 9. GOOD TIMES! |
· actions · 2018-Oct-17 7:24 pm · |
| dunhill76 | dunhill76 to Anon15675
Member 2018-Oct-17 8:37 pm to Anon15675Tech was just here try replacing the coax from the wall. That is all he did is replace the coax he ran 3 months ago. |
· actions · 2018-Oct-17 8:37 pm · |
TheLeak3r
join:2017-06-25
united state | TheLeak3r Member 2018-Oct-18 4:58 am said by dunhill76:Tech was just here try replacing the coax from the wall. That is all he did is replace the coax he ran 3 months ago. So the jumper from wall plate? He isn't going to re-wall fish lines. If you have wall fish, guarantee thats your issue. |
· actions · 2018-Oct-18 4:58 am · |
| | dunhill76 Member 2018-Oct-18 8:15 am Signal was good from the wall plate. Bad on the other end of the cable. Swapped it and fixed. |
· actions · 2018-Oct-18 8:15 am · |
TheLeak3r
join:2017-06-25
united state | TheLeak3r Member 2018-Oct-18 12:43 pm said by dunhill76:Signal was good from the wall plate. Bad on the other end of the cable. Swapped it and fixed. So the jummper? What was wrong with jumper?
Can't imagine you have junmper issues. |
· actions · 2018-Oct-18 12:43 pm · |
| | dunhill76 Member 2018-Oct-18 9:53 pm I honestly didn’t ask why or how. It was after 8:30 and I just wanted to watch the Knicks game. |
· actions · 2018-Oct-18 9:53 pm · |
